Technical Support Channels
A Sixty–Minute Response Guarantee
We provide a one–hour response time guarantee for every support ticket or email that you submit to the support staff. We will rapidly answer all common queries and forward right away the case to our system administrators in case additional assistance is needed. If you order our Managed Services package, we will perform any of the included server management tasks at a time that has been discussed with you earlier.
An Exceptional Customer Care Service
We’ll be online for you 24x7x365 to answer any questions that you may have about our Web Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also require assistance with server admin tasks, you can make use of our Managed Services package, which includes backup disk space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures
A User–Friendly Help Area
Our Web Hosting Control Panel is pre–installed for every dedicated web hosting plan. Among its functionalities is a very handy integrated knowledge base that will walk you step by step on everything that you can do. The majority of help articles have video versions which show all the operations that you can perform in a very illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.