24/7 Customer Support
Find out more about customer support and why it's hard to find a hosting provider that provides top-class support.
Being able to communicate with your website hosting company when you have any type of questions or experience any troubles is really important and how quickly they'll answer back and take action could be essential, in particular when your web site is business-oriented, as more downtime can often mean losing potential customers. The support solutions are usually an easy way to identify genuine providers from resellers. The latter typically respond just to emails or support tickets and you may have to wait for a whole day or even more to receive a response. In case the issue involves a couple of responses, you'll end up losing a few days in order to get a basic problem solved. Using a genuine and reputable web hosting company, you will be in a position to contact the support team at any time and receive a timely reply whatever the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Website Hosting
We acknowledge the importance of receiving assistance without delay, that's why our website hosting
services come with 24/7 support along with various means of communication. In case you don't have an account yet, you can phone us or use our live chat and speak with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up ordering a service that you cannot use. In case you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs further investigation. Unlike the majority of providers that you can find today, we respond to all the tickets within an hour, so you will not have to wait for a whole day. Our support services can be used day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated hosting plans
that we provide include 24/7 customer and technical support, so regardless of what problem you experience, you will be able to get in touch with us and we will help you quickly. Our guaranteed reply time for each e-mail or ticket that you open via your Hepsia web hosting Control Panel is just one hour; usually the reply time hardly ever exceeds 20 minutes. In addition, we provide phone support with multiple local numbers around the globe plus a live chat, so you can get in touch with us and get more info about our services even if you don't have an account yet. We are able to help you with any question or an issue you may have - payment methods, package features, e-mail setup, web hosting account settings, etc. If you use our services, you won't ever experience an issue where you have to wait for a few days to get an issue solved like you have to do with a lot of other suppliers.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time guarantee, you will get quick support when you order a dedicated server
from our company. Our customer and technical support crews are available 24/7/365, therefore every time you open a ticket from your billing account or you send an email message about any issue with your server or the pre-installed software on it whatever the time of the day, you will receive a response within 1 hour, even during holidays. Our ticketing system is the better option in case the issue involved needs more time to be resolved or when it needs to be forwarded to our administrators, since it is much easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to phone us or talk to a live representative through our chat service. In case you add the Managed Services upgrade to your server plan, our admins will also assist you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.