Learn what exactly phone support entails in the web hosting world.
Although this is not the mainaspect in order to distinguish a dependable website hosting supplier from a bad one or a reseller from a real supplier, having the option to call and consult with a live person is a sign that you are not working with a one-person firm and that you will be able to reach somebody every time you need help. The phone support for hosting services may vary from common to expert, so the issues that can be resolved with a call vary based on the provider. Usually, these matters are simpler and feature billing or 1st level tech issues since more complex issues generally need a support ticket where both you and the sysadmins can follow the proceedings with a given issue. Nevertheless, having the option to call your service provider can save you lots of time and efforts for the multitude of tiny problems which may eventually appear when you manage your website hosting account.
Phone Support in Website Hosting
If you decide to employ one of our Linux website hosting plans
, you can talk with our support crew over the phone for 14 hrs a day. We will help you choose the perfect plan for your websites because we think that it's better to discuss this kind of matters with a live person. If you already have an account, we can help you with all sales/billing questions as well as general issues, even with some technical troubles which don't involve a lot of time or escalation to a system administrator as it will be more appropriate to open a ticket for time-consuming problems and have the entire correspondence in one place. We now have phone numbers in the United States of America, the UK and Australia, so you'll be able to call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hours per day as part of the support services for each and every semi-dedicated server
package that we offer. Due to the fact that some issues are more complex and time-consuming, you will have to open a ticket if you experience such a problem, still for all of the general, billing or minor technical issues you can always give us a call and we'll help you immediately so as to save you the time you will need to spend on opening a ticket. Even if you don't have an account yet, you can find out whether you can host your sites on our state-of-the-art cloud platform or you're able to receive any other general information about our semi-dedicated services. We have local numbers in the U.S.A., the United Kingdom and Australia as well as a worldwide number, therefore you are able to call the one that is closer to where you live.