One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how exactly does it enhance user experience?
If you’ve ever got any questions concerning the web hosting service or you experience a problem with your websites, you’ll need to touch base with the web hosting company’s technical support team. It may not matter how promptly they’ll reply if you have a general query, but an issue like a messed up software app update, for instance, may result in your site becoming damaged or unreachable online. And the longer you wait for the support team to lend a helping hand, the longer the website will be down. If you offer services or goods online, any outage will influence your site in an undesirable way and you can lose current or prospective customers. Lots of web hosting providers, especially resellers, handle e-mails and support tickets within twenty four hours, but in the online epoch that’s much too long, as customers will scarcely ever return to a website that isn’t working properly over long periods of time.
One-Hour Response Guarantee in Website Hosting
Our Linux website hosting plans
include a 1-hour response guarantee, which suggests that irrespective of what inquiry or issue you might have, we will always be there to help you. The fact is, it seldom takes more than half an hour to get an issue solved or a question answered, and this is valid for both pre-sales and technical matters. Our client service staff reps will be at your service 24/7, even on legal holidays and weekends, which implies that you will obtain timely assistance whenever you need it. We understand exactly how invaluable time can be, so by the time we reply to your trouble ticket or email, we’ll have looked into the issue and, if we haven’t come up with a solution, we’ll supply you with more details on what you need to do on your end – when the case demands it. With our support services, you can be sure that there will be somebody to assist you straight away, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a support ticket from your hosting Control Panel or write an email associated with your semi-dedicated server
, you’ll obtain a response within only 1 hour. You can get in touch with us whenever you want in regard to billing, general or technical issues and given that we will be at your disposal 24/7, you will always get support in a well-timed manner. Based on the particular question or issue, we’ll provide you with more information, sort out the obstacle if it’s been caused by something within our reach or instruct you on what steps to take in case you need to tweak a certain setting for a web-based application that we do not have access to. You can forget about waiting for an entire day for each and every reply. As a matter of fact, in the majority of cases we reply to tickets and emails within 20-25 minutes max.