There are different ways in which you can contact the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you opt for is a trouble ticket system. It is the easiest means of communication for many reasons. In case no technical support engineer is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always hit home. Moreover, you can copy/paste large bits of information without needing to worry about typos, and if a given issue needs more time to be fixed or a number of responses need to be exchanged, all the information will be in the very same place, so either party can always see the comments left by the other one. The downside of using tickets to touch base with your web hosting provider is that they are often separate from the web hosting platform, which goes to say that if you need to supply info or to follow guidelines, you will need to use no less than 2 separate interfaces and this number could grow if you want to manage multiple domain names. Also, lots of hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for a response.