Integrated Ticketing System in Website Hosting
Our Linux website hosting plans come bundled with an integrated ticketing system, which is an indivisible part of our custom Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia enables you to manage everything related to the web hosting service itself in one and the same location – invoices, files, emails, tickets, etc., avoiding the necessity to sign in and out of different systems. In the event that you’ve got any technical or pre-sales questions or any problems, you can open a ticket with just several clicks without signing out of your Control Panel. In the meantime, you may select a category and our system will present you with a number of educational articles, which will provide you with more information and which may help you resolve any given problem before you actually send a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting plans, so you will not need an additional platform to contact our tech support staff – you can do it on the spot if you come across a predicament. Posting a new ticket takes a few clicks of the mouse and finding an older one is equally simple. With our smart search functionality, you can quickly find any ticket that you have posted in the past. You can post a ticket whenever you wish since our customer service technicians are available 24-7-365 and reply in no more than 1 hour, even though it seldom takes that much to receive a reply. With the Hepsia Control Panel, you’ll have everything in one place and you can forget about using two or more platforms to fix a simple issue.