Many people who begin using their first hosting account, or switch companies, frequently have enquiries with respect to how particular tasks are performed or bump into difficulties when setting up various things such as emails, site settings, etc. This is the reason why, some hosting companies have compiled documentation with the most frequently asked questions and issues in order to help their clients receive info quickly and seamlessly. Consequently, the support team can devote more time to actual problems that some clients may be experiencing, since the solution for the smaller things will already be available on the web and customers will be able to easily handle them without getting in touch with the client support staff. Having in-depth documentation is vital, especially for new customers with no past experience at all, because the web hosting service involves a ton of functions and many individuals can become baffled about what to do. A good information repository can both help you do the procedures that you want and get to know how the web hosting service works in general.
Extensive Online Documentation in Website Hosting
If you have purchased your very first website hosting
package through our company or have transferred your website over to us, you’ll become accustomed to our services and our in-house created Hepsia Control Panel before you know it as we have prepared a substantial web-based knowledge base where you can find all the information that you will ever need – both general info with regard to the service as a whole and more concrete info about the separate functions that you can make use of and the issues that you may confront. The articles themselves are available in two locations. The entire article collection can be accessed through the Control Panel’s Help section. You can find relevant articles about the different functions in each and every section of the Control Panel as well. You can discover how to accomplish just about everything, from enabling an .htaccess config file to managing a mailing list, and all the articles offer detailed instructions, so you’ll never become perplexed because of an ambiguous text. Naturally, in case you run into a more specific obstacle and you do not find a solution in our knowledge base, you can touch base with our customer support engineers 24x7.
Extensive Online Documentation in Semi-dedicated Servers
We have compiled an extensive knowledge base for all our current and prospective customers, so in case you order a semi-dedicated server
account through our company, you will be able to find any information that you are searching for at any moment. We’ve got numerous educative articles, which will help you understand better what’s happening in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are simply two examples. Our elaborate tutorials will help you do anything you need – unzip an archive, import a MySQL database, forward a domain name
, and so on. Additionally, we’ve also got troubleshooting instructions, which will allow you to discover what precipitates a given problem and the feasible solutions for it. If you’re unable to send emails or your domain returns a 500 Internal Server Error message, for example, you can consult our knowledge base and recover the issue in no time. You can access the articles through any section of the Control Panel, as well as through the dedicated Help section.